They say you can choose your friends, but you can’t choose your family. We disagree. We consider our transportation carriers to be part of our ZMac family because they’ve earned that role. And it’s a challenging role to earn. We put our carriers through the ringer, pre-qualifying them through rigorous requirements to make sure they are the best in the business; timely, professional, and courteous.
Like family, we pride ourselves on the strong, personal bonds we have nurtured over the years with our truckload carriers. We know them so well, it’s easy to play matchmaker, pairing the right pre-qualified carrier with the best match for the needs of our customers. With over 9,000 pre-qualified carriers in our database, we work hard to ensure all of our carriers have a proven record of exceptional service. We evaluate our carriers after every move; awarding jobs to those that consistently deliver the highest approval ratings and maintain a professional and ethical commitment to their work.
When we find a carrier who exceeds our expectations with every transport, we’ve found a valuable asset for our customers and our company. The reality is, upholding our carriers to the highest standards in the industry means not every carrier makes the cut. If a carrier displays behaviors that are not in our customers’ best interests, we must refuse or remove their pre-qualified status.
- Dishonest behavior
- Late deliveries
- Incomplete paperwork
- Demanding of additional payments
How else do our pre-qualified carriers earn a spot in our family?
Utilize industry-leading software to vet new and established carriers
Employ a designated team to pre-qualify and monitor carriers
Set the highest standards for insurance coverage and safeguard against disqualified carriers
Customize our carrier packets to ensure accurate information and eliminate human error