Instead of looking for the needle, we were looking for the haystack.
We were tasked with delivering concrete cattle bunks loaded with 12 pieces of dunnage (loose wood, matting or material used to keep cargo in position). We began our journey at The Concrete Works in Wasola, MO with the end destination of Lee, FL.
Of course, as with any shipment, there were a few surprises along the way.
For example, the farm in Florida was so large we actually needed coordinates to find where to deliver the dunnage. (Instead of looking for the needle, we were looking for the haystack.) And we needed to pick up more dunnage along the way. In the middle of a pandemic.
But as always, ZMac loves a good shipping challenge.
Ashley and her tracking team proactively reached out to the customer to make sure they had the correct shipping location and exact coordinates. The team was also able to find additional dunnage that was located along the route, saving valuable time and money. Thanks to their quick thinking, the shipment was delivered on-time, at the right price and with the right truck.
Ashley and the team’s constant communication with the customer created a lot of goodwill. In fact, they referred to our vehicle as “the big beautiful truck” that was loaded so well with cattle bunks and dunnage. A big thanks to The Concrete Works for the opportunity (and for their kind words). And to Ashley and her team as well, for going above and beyond to get the job done right.